The inbox

Email, WhatsApp, Instagram and your website's contact form arrive in one list. You reply from DiveOS on the channel the guest used. Each conversation links to a guest record and, once they book, to the booking.

Screenshot: Inbox with a WhatsApp conversation open

What it does

Filter by channel, status, assignee or unread.
Canned replies with variables such as the guest's first name and a link to your price list.
Assign a conversation to a colleague and leave internal notes the guest never sees.
A message from a known phone number or email attaches to the existing guest and open inquiry.
Turn an inquiry into a booking with one click. Dates, party size and interests carry over.
Quick quote from your rate card, sent as a message or a PDF.
The WhatsApp 24-hour rule is shown in the reply box, with template messages when it applies.